Q&A

●Only glass shade parts are available for purchase. It is one of our after-sales service.

Ambientec expects the users to keep using our products for as long as possible.

Please contact the retailer where you purchased the product.

●Repair with a charge is available as an after-sales service.

Ambientec supplies various after-sales service with a charge because we expect the users to keep using our products for as long as possible.

Please contact the retailer where you purchased the product.

●The lithium-ion battery is charged and discharged approximately 500 times, which means that the battery performance is reduced to approximately 50% of its initial capacity. This means that the lighting time will be reduced to about 50%. About 500 times of charging and discharging is counted as one time of using the battery until the charge level becomes 0 and then charging it until it reaches 100%.

●When storing the batteries, recharging and lighting the battery once a month will activate the battery and make it last longer.

●For battery replacement, please contact the retailer where you purchased the product.

●LEDs do not suddenly shut off and stop working like incandescent lamps. The LED lifespan is defined as the degradation of brightness to appoximately 70% of the original brightness, which is usually around 40 000 hours.

●For LED replacement, please contact the retailer where you purchased the product.

●For TURN/TURN+/and Xtal, optional items are available as a "Multiple Charger Board" for business use in restaurants and hotels, which can charge multiple lamps at once. For details, please contact the retailer.

●Please contact the retailer where you purchased the product.